Intelligent automation that makes it easier to connect and keep your fibre customers.
Sonalake’s SwitchedOn Fibre makes it easy to acquire, manage and bill customers using a modular suite of FTTx BSS software. It allows fibre operators to automate processes across wholesale, retail and enterprise services. It seamlessly integrates with new and legacy systems to deliver a better customer experience.
One Touch Switching
The deadline for OTS compliance
is April 3, 2023.
OTS is being introduced by Ofcom to make it easier for customers to switch between providers. This mandatory process will require changes to your IT systems and processes.Here’s how Sonalake can help.
The lead-to-cash customer flow
SwitchedOn Fibre handles everything from address validation through to account maintenance. It takes care of qualification, order management, installation, billing, ticketing, in-life service management and more with a minimum of fuss.
- 1
Lead
- 2
Quote
- 3
Order
- 4
Install
- 5
Operate
- 1
Lead
Quickly acquire new customers
Discover if potential customers are eligible for fibre within seconds. Simply enter an address into our custom dashboard to validate an address and check service availability. The platform can also track data around demand and availability to help your marketing and network planning teams.
![SwitchedOn Fibre's address validation screen]()
- 2
Quote
Instant quotes for all your products
Get real time prices for all your products when someone qualifies for fibre – no waiting, no hassle. Our flexible platform can be tailored for B2B or B2C customers and you can configure it to cater for all your products. You can also aggregate services from off-net providers to expand your range of products.
- 3
Order
Improve your order management
Deliver a low-friction user experience with our order workflow. Order updates are tracked and communicated so everyone knows what’s happening with an order. It efficiently handles installation appointments but also identifies opportunities to cross-sell or recommend promotions.
- 4
Install
Boost your efficiency with integration
Manage your installations with our smart system, which ensures that orders are integrated with your field workforce management and your networks systems. Installations are automatically scheduled so there are no unnecessary delays between an order and an activation. You can also use our reporting functions to carry out reviews.
- 5
Operate
Streamline billing and service management
Get everything you need to oversee subscriptions and billing with our fully-automated life cycle. We integrate with your existing systems to take care of invoicing, manage accounts, or offer upgrades to existing customers. Access diagnostics to improve your service and use the platform to scale up your operation when the time is right.
SwitchedOn Fibre: Case Studies
We supported NBI’s unprecedented high-speed fibre rollout by designing and building the OE architecture needed to enable their customer journeys and interactions.
We developed a scalable aggregation platform for the wholesale fibre and wireless operator that allowed it to deliver new services to multiple retail service providers.
Request a demo
Schedule a personal demo of SwitchedOn Fibre to see how we can help you streamline your workflow, scale up your business and unlock additional revenue streams.
What our demo will cover
- What to expect: We’ll go through our “one-stop shop” customer portal for provision and lifecycle management
- Opportunities for growth: How to leverage existing infrastructure to provide and sell additional services to RSPs
- Automation options: Discover how efficient automation can improve inventory, ordering and billing processes
- How to scale up: Wholesale broadband providers can aggregate the offerings of multiple wholesale networks into a single point of access
- Agile adaptation: How to achieve the speed and flexibility needed to continuously evolve and support customers, from the largest Tier-1 to smaller RSPs