Sonalake’s SwitchedOn Fibre makes it easy to acquire, manage and bill customers using a modular suite of FTTx BSS software. It allows fibre operators to automate processes across wholesale, retail and enterprise services. It seamlessly integrates with new and legacy systems to deliver a better customer experience.
SwitchedOn Fibre handles everything from address validation through to account maintenance. It takes care of qualification, order management, installation, billing, ticketing, in-life service management and more with a minimum of fuss.
Discover if potential customers are eligible for fibre within seconds. Simply enter an address into our custom dashboard to validate an address and check service availability. The platform can also track data around demand and availability to help your marketing and network planning teams.
Get real time prices for all your products when someone qualifies for fibre – no waiting, no hassle. Our flexible platform can be tailored for B2B or B2C customers and you can configure it to cater for all your products. You can also aggregate services from off-net providers to expand your range of products.
Deliver a low-friction user experience with our order workflow. Order updates are tracked and communicated so everyone knows what’s happening with an order. It efficiently handles installation appointments but also identifies opportunities to cross-sell or recommend promotions.
Manage your installations with our smart system, which ensures that orders are integrated with your field workforce management and your networks systems. Installations are automatically scheduled so there are no unnecessary delays between an order and an activation. You can also use our reporting functions to carry out reviews.
Get everything you need to oversee subscriptions and billing with our fully-automated life cycle. We integrate with your existing systems to take care of invoicing, manage accounts, or offer upgrades to existing customers. Access diagnostics to improve your service and use the platform to scale up your operation when the time is right.
We supported NBI’s unprecedented high-speed fibre rollout by designing and building the OE architecture needed to enable their customer journeys and interactions.
We developed a scalable aggregation platform for the wholesale fibre and wireless operator that allowed it to deliver new services to multiple retail service providers.
Schedule a personal demo of SwitchedOn Fibre to see how we can help you streamline your workflow, scale up your business and unlock additional revenue streams.