Sonalake’s BSS solution is pivotal in enabling our customer journeys, from address search through to customer order management, billing and assurance. Their agile and collaborative approach as our software partner has been excellent.
Intelligent automation that makes it easier to connect and keep your fibre customers.
Sonalake’s SwitchedOn Fibre™ makes it easy to acquire, manage and bill customers using a modular suite of FTTx BSS software. It allows fibre operators to automate processes across wholesale, retail and enterprise services. It seamlessly integrates with new and legacy systems to deliver a better customer experience.
One Touch Switching UK
OTS compliance
OTS is being introduced by Ofcom to make it easier for customers to switch between providers. This mandatory process will require changes to your IT systems and processes.Here’s how Sonalake can help.
Customer flows:lead‑to‑cash | trouble‑to‑resolve
SwitchedOn Fibre™ handles everything from address validation through to account maintenance. It takes care of qualification, order management, installation, billing, ticketing, in-life service management and more with a minimum of fuss.
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Lead
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Quote
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Order
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Provision
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Bill and care
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Lead
Quickly acquire new customers
Simply enter a potential customer’s address into our portal to check fibre broadband eligibility and availability within seconds. Collect valuable demand and availability data to provide insights for your marketing and network planning teams.
![SwitchedOn Fibre's address validation screen]()
- 2
Quote
Instant quotes for all your products
Get real time prices for products when someone qualifies for fibre broadband services – no waiting, no hassle. Tailor our flexible platform for B2B or B2C customers and configure the product catalogue with all your offerings. Expand your range of products with aggregated services from off-net providers.
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Order
Optimise order management
Deliver a seamless user experience with our optimised order capture process, which tracks and communicates updates, so everyone knows the status of an order. It supports promotions, cross-sell and upsell activities through its flexible product catalogue and discount framework.
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Provision
Boost your efficiency with integration
Manage provisioning and installations with our open system, which ensures order flows are integrated with your field workforce management and network systems. Installations are automatically scheduled to avoid unnecessary delays. Conduct reviews using our analytics capabilities.
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Bill and care
Streamline billing and service management
Generate wholesale and retail invoices with our flexible billing system, or integrate with your own system to support existing processes. Our in-life service management capabilities support subscriber management, ticketing, and diagnostics. The platform offers useful customer insights and is designed to scale with your business as you grow.
SwitchedOn Fibre: Case studies
We delivered an automated self service CPQ engine to help Enet's business customers quickly generate accurate quotes and continue on to order fulfilment of the selected products.
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We supported NBI’s unprecedented high-speed fibre rollout by designing and building the OE architecture needed to enable their customer journeys and interactions.
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We delivered a scalable aggregation platform for the wholesale fibre and wireless operator that allowed it to deliver new services to multiple retail service providers.
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Request a demo
Schedule a personal demo of SwitchedOn Fibre™ to see how we can help you streamline your workflow, scale up your business and unlock additional revenue streams.
What our demo will cover
- What to expect: We’ll go through our “one-stop shop” customer portal for provision and lifecycle management
- Opportunities for growth: How to leverage existing infrastructure to provide and sell additional services to RSPs
- Automation options: Discover how efficient automation can improve inventory, ordering and billing processes
- How to scale up: Wholesale broadband providers can aggregate the offerings of multiple wholesale networks into a single point of access
- Agile adaptation: How to achieve the speed and flexibility needed to continuously evolve and support customers, from the largest Tier-1 to smaller RSPs