Sonalake’s BSS solution is pivotal in enabling our customer journeys, from address search through to customer order management, billing and assurance. Their agile and collaborative approach as our software partner has been excellent.
Transform. Automate. Monetise. Scale
New generation BSS for Fibre networks
Open Access | Wholesale | Aggregation | Retail
Built to automate the unique customer journeys of FTTP and Ethernet, SwitchedOn Fibre™ shatters the limitations of legacy systems - slashing integration effort, accelerating time to market, and enabling bold commercial models in a configurable digital marketplace.
Enabling Business Agility
- Maximum automation of the customer journey
- TM Forum API standards alignment
- Open access multi-network marketplace ready
- No-code/Low code configuration & workflow orchestration
- Modern cloud-first event-driven architecture
- AI-enabled for evolved automation & analytics
Customer flows:lead‑to‑cash | trouble‑to‑resolve
SwitchedOn Fibre™ handles everything from address validation through to account maintenance. It takes care of qualification, order management, installation, billing, ticketing, in-life service management and more with a minimum of fuss.
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Lead
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Quote
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Order
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Provision
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Bill and care
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Lead
Quickly acquire new customers
Simply enter a potential customer’s address into our portal to check fibre broadband eligibility and availability within seconds. Collect valuable demand and availability data to provide insights for your marketing and network planning teams.
![SwitchedOn Fibre's address validation screen]()
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Quote
Instant quotes for all your products
Get real time prices for products when someone qualifies for fibre broadband services – no waiting, no hassle. Tailor our flexible platform for B2B or B2C customers and configure the product catalogue with all your offerings. Expand your range of products with aggregated services from off-net providers.
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Order
Optimise order management
Deliver a seamless user experience with our optimised order capture process, which tracks and communicates updates, so everyone knows the status of an order. It supports promotions, cross-sell and upsell activities through its flexible product catalogue and discount framework.
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Provision
Boost your efficiency with integration
Manage provisioning and installations with our open system, which ensures order flows are integrated with your field workforce management and network systems. Installations are automatically scheduled to avoid unnecessary delays. Conduct reviews using our analytics capabilities.
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Bill and care
Streamline billing and service management
Generate wholesale and retail invoices with our flexible billing system, or integrate with your own system to support existing processes. Our in-life service management capabilities support subscriber management, ticketing, and diagnostics. The platform offers useful customer insights and is designed to scale with your business as you grow.
SwitchedOn Fibre: Case studies
Sonalake helped AllPoints Fibre Networks simplify and scale wholesale fibre access across the UK. In just nine months, they launched aquila, a national aggregation platform powered by Sonalake’s SwitchedOn Fibre™ BSS. The result is a unified, automated, TM Forum-compliant system that delivers a single interface, one contract, and a seamless experience for ISPs, transforming how the UK’s fibre market connects and competes.
telecom
We supported NBI’s unprecedented high-speed fibre rollout by designing and building the OE architecture needed to enable their customer journeys and interactions.
telecomfttx
We delivered an automated self service CPQ engine to help Enet's business customers quickly generate accurate quotes and continue on to order fulfilment of the selected products.
telecomfttx
Request a demo
Schedule a personal demo of SwitchedOn Fibre™ to see how we can help you streamline your workflow, scale up your business and unlock additional revenue streams.
What our demo will cover
- What to expect: We’ll go through our “one-stop shop” customer portal for provision and lifecycle management
- Opportunities for growth: How to leverage existing infrastructure to provide and sell additional services to RSPs
- Automation options: Discover how efficient automation can improve inventory, ordering and billing processes
- How to scale up: Wholesale broadband providers can aggregate the offerings of multiple wholesale networks into a single point of access
- Agile adaptation: How to achieve the speed and flexibility needed to continuously evolve and support customers, from the largest Tier-1 to smaller RSPs