Global Telecommunication Operators – mobile & converged quad-play networks.

The challenge

  • To unify vital network performance and quality data from disparate systems for the purposes of KPI monitoring, early intervention, analysis and trending.
  • To combine high volumes of technical and business performance information in relevant contexts for use by several different business functions.
  • To provide executives with the flexibility to design dashboard views of networks and services in an intuitive and highly visualised manner.

The Solution

  • An Executive Dashboard solution for network & business performance visualisation.
  • A horizontal intelligence layer extracting KPI data from a broad span of systems, aggregating, filtering, correlating and contextualizing for onward dispersal.
  • Graphical dashboard of information using the latest advanced data visualization techniques.
  • A configurable user interface within a portal framework, enabling business process flexibility in an extensible and secure environment.

The result

This software framework has been adopted by several large telco operators, providing a highly acclaimed user experience that encourages the adoption of the solution across the organization – from CEO to Customer Care Agent. Among many stated business benefits is the effective leveraging of existing valuable data assets, previously consigned to organizational and technical silos.

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