SayMetrix goes live in Middle East
The SayMetrix solution from DANU Technologies has been deployed with a Middle Eastern Operator to measure customer perception and improve experience of network quality.
The white-label solution was branded for the operator, enabling a unique smartphone app together with advanced back-office interface focused on identifying and prioritising the network issues that most impact on the operator’s high value customers. The full deployment of the system followed a successful internal staff trial of the solution.
SayMetrix enables more efficient and fruitful communication between customers and service providers in relation to network & service quality.
The system allows an operator to easily:
- Secure instant customer feedback on network issues
- Capture mobile handset coverage and speed measurements
- Combine with network data to prioritise fixes & improvements
- Share the analysis between care, sales and technology
- Provide intelligent feedback to high-value customers
SayMetrix customers report significant improvements in customer engagement, customer care and first call resolution rates, together with efficient prioritisation of network issues and improved perception of network quality.