OSS Market Evolution
DANU’s Consulting Practice has been heavily engaged in recent months providing OSS consulting services for a number of communication service providers. A multiple of new network and business impacts, including quad play services and an evolution towards NFV are forcing a rethink in OSS models.
An increasingly important area of focus is on Network Care and the requirement for efficient processes between technology operations and customer facing operations to enable a proactive and intelligent engagement with customers in relation to network service quality.
The pace of change in the demands on OSS architectures and the overlap in available solutions from vendors are leading to an interesting shakeup in the marketplace.