Delivering Always On Visibility for Vodafone’s Networks

Vodafone is a leading telecommunications company that provides a range of mobile and fixed-line connectivity services and cloud based services for both consumers and businesses. It operates the largest 5G network in Europe and offers pioneering digital products, experiences and services for its customers.

The challenge 

Vodafone’s care staff and technical teams sought a unified and real-time view of national network infrastructure status and mobile coverage. Information was fragmented across systems, making it difficult to quickly assess service disruptions, identify affected areas, and manage infrastructure improvements. This complexity led to delays in issue resolution, poor visibility of mobile coverage quality, and inefficient communication around outages and maintenance activities. The opportunity for a centralized tool was identified, to enable  monitoring, alerting, tracking and proactive decision-making for better customer support and responsiveness.

‘’Sonalake’s engagement with us has been refreshing, designing and bringing our Always On Network Monitor into service with an expert agile collaboration.’’

- Sheila Kavanagh, Chief Network Officer, Vodafone Ireland.

The solution 

The Always On Network Monitor is a web-based solution that delivers a comprehensive network monitoring dashboard, centered on a map view of Vodafone’s networks. It is designed to provide a unified interface for viewing mobile network coverage, network infrastructure status, and real-time news alerts. It also flags potential incidents in the network and correlates them with customer feedback. As such, it is aligned with Vodafone’s “Always On” strategy.

The result

The delivery of the solution from Sonalake has enabled care and technical support teams to understand the status of the fixed and mobile networks at a glance, proactively assessing service impacts and locating issues affecting customers at any specific location. This has greatly improved the accuracy and responsiveness of information sharing with customers as well as significantly reducing overheads and the throughput of care calls. The adoption of the solution, delivered within time and cost budgets, was instantly successful among Vodafone staff and it now plays a crucial role on a daily basis within core operations.